Privacy policy
PRIVACY POLICY
Last updated: March 2026
KONIQ ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or otherwise interact with us.
Data Controller
KONIQ acts as the data controller for personal data collected through this website.
If you have any privacy-related questions, please contact us at:
Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information
- Any other information you provide when contacting us or placing an order
We may also collect certain information automatically when you use our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Referring website or source
- Cookie and analytics data
How We Use Your Information
We use your personal data to:
- Process and fulfil your orders
- Communicate with you regarding your order or enquiry
- Provide customer support
- Send marketing communications where you have given consent
- Improve our website, services, and customer experience
- Detect and prevent fraud or misuse
- Comply with legal and regulatory obligations
Legal Basis for Processing
Where applicable under relevant data protection laws, including the UK GDPR and EU GDPR, we process personal data on the following legal bases:
- Performance of a contract — to process and fulfil your order
- Legitimate interests — to improve our services, prevent fraud, and operate our business effectively
- Consent — for marketing communications and certain cookies where required
- Legal obligation — where processing is necessary to comply with applicable laws and regulations
Data Sharing
We do not sell your personal data.
We may share your information with trusted third-party service providers where necessary to operate our business and provide our services, including:
- Payment processors
- Shipping and logistics providers
- E-commerce and website service providers
- Analytics and marketing platforms
- Fraud prevention and security partners
These third parties are only given access to the information necessary to perform their functions and are expected to handle your data in accordance with applicable data protection laws.
International Data Transfers
As part of our operations, your personal data may be transferred to and processed in countries outside your country of residence, including outside the UK and European Economic Area.
Where this occurs, we take appropriate steps to ensure that your data is protected in accordance with applicable data protection laws.
Your Rights
Depending on your location, you may have certain rights in relation to your personal data, including the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain processing
- Request restriction of processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant supervisory authority
To exercise any of these rights, please contact us at:
Cookies
We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and support our marketing efforts.
You can manage your cookie preferences through your browser settings or, where available, through our cookie consent tool.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, tax, fraud prevention, and operational purposes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs.
Any updates will be posted on this page with a revised “Last updated” date.
Still have questions?
If you need any assistance, our team is here to help.
KONIQ
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